Frequently Asked Questions

What are the hours of operations for Staples Tech support?

  • We are open from 8 AM to 3 AM Eastern Standard Time on all 7 days.

In which countries do you provide support?

  • We provide support for US and Canada customers at present.

Where are your techs located?

  • Our support techs are native English speakers and are based in North America.

What type of devices do you support?

  • We support all new and older devices such as PCs, Macs, Smartphones, Tablets, Printers, Routers, Smart TVs, Gaming Consoles, Streaming devices and more.. Please refer to the complete Devices Supported list for more details.

What is your desktop resident software PC Assist?

  • PC Assist is an automated toolkit which will reside on your PC and help you keep your PC performance optimized and remove virus and spyware infections. You can also view Self-help articles for most common issues on your devices and get one-click access to tech support from the help section.

What is remote access and how secure is it?

  • Remote access software we use is best-in-class. It employs end-to-end, 256-bit SSL encryption - the same security levels used and trusted by major banking institutions. With remote access, our technicians can seamlessly access your computer and resolve issues in no time. You no longer have to worry about following technical instructions over the phone and troubleshooting yourself, remote access technology just makes it easier.

What if you cannot resolve my technical issue?

  • With best in class automated tools and subject matter expertise at our disposal, we guarantee that we will resolve all your issues. Hence, we provide a 7 day money back guarantee - if we cannot fix your issue, we will give your full money back. Additionally, you can get a refund on the subscription plans throughout your subscription tenure. Check the Terms of Service for more details.